General questions
Our online store offers you a home delivery service of your favorite products from across the Balkan region.
It is the first online store of its kind and we are proud to say we stock products which you have never seen in the Ireland before.
Read more about us here.
We do not restrict our customers in terms of how much they would like to order. If you would are interested in trying one product, or you are in for a full stock up, we will happily arrange the delivery for you.
Croatian Store staff will be able to answer your emails Monday – Friday 09:00 – 16:00h.
We aim to answer all your email within 24h on our working days.
Your deliveries are prepared and packed until 13:00h after which they are collected by he couriers.
We love hearing from you and implementing your feedback! If you have an inquiry, please contact Croatian Store staff at: support@croatianstore.ie
If you are contacting us outside our working hours, please be patient, we’ll reply as soon as we see your message.
All contact details are listed here.
We will always be focused on resolving your inquiry as quickly as possible, in case of any issues, be kind to our staff as we are all here to help and assist you.
Feel free to reach out to us in English or any of the former-Yu languages. We are less fluent in Slovenian and Macedonian but we can manage!
My Account questions
It’s really easy to create an account, just click onto ‘My Account’ and enter your E-mail address.
Please make sure your account is registered in your own name and the delivery address matches the billing address of your credit or debit card.
Please click onto ‘My Account’, enter your email address and password and click ‘Login’.
It’s easy to forget your password. If you can’t remember your password, click ‘Lost your password’ and follow the instructions.
We will create a temporary password for you, which will be sent to your registered email address.
- Combine letters, numbers and symbols
- Use combinations or characters that aren’t in the dictionary
- Make it long. Croatian Store allows passwords to be 6-12 characters long, the longer the password, the more secure it will be
- Use words and phrases that are difficult for people to guess
- Avoid your name or birthday
- Don’t use sequences or repeated characters. For example ‘12345678’ or ‘qwerty’
You can change your Addresses, Payment methods and Account details on your account by simply clicking onto ‘My Account’.
Just make sure you change your details if you’ve recently moved before placing an order.
As we process orders quickly, we can’t change your address once you’ve placed your order. Orders placed before you updated your address details will be delivered to the address shown on your email confirmation.
If you can’t remember your password, click ‘Lost your password’ and follow the instructions. We will create a temporary password for you, which will be sent to your registered email address.
If you enter your password incorrectly 3 times, you will be asked to enter a unique code shown on your screen to continue.
We will create a temporary password for you, which will be sent to your registered email address.
Closing My Account
We’re really sorry to hear you’d like to close your account. Please make sure you’ve received all orders and any outstanding refunds before contacting us to do this for you.
Shopping questions
You must have a Croatian Store account to place an order. If you’re an existing customer, you can enter your registered email address and password to sign in before starting your order.
To place an order, simply click on an item, select Quantity and press ‘Add to Basket’. You can also browse our categories using the drop down menus at the top of the page.
Once you’ve finished shopping, just select ‘Checkout’ from your basket.
If you don’t have a Croatian Store account, don’t worry – you can create one at the checkout.
You can then choose your method of payment and complete your order.
We will send an email confirmation to your registered email address once the order has gone through, this can take a few hours to arrive. Remember to check your junk and spam folder too!
We process orders quickly so that your items arrive as soon as possible. Any changes should be made as soon as possible after placing your order, by sending us an email to: support@croatianstore.ie
Please note that if your order is already packed or shipped, we might not manage to apply changes to it.
The only exception to this is if you want to cancel an item that is on delay. Please contact us and we can help you with this.
From time to time we send promotion codes to customers. To receive your discount, simply enter the code into the ‘Cupon Code’ box at the checkout. The code is made up of a mixture of letters and numbers.
If the promotion code isn’t working, please make sure it has been entered correctly. All promotion codes must be entered in capital letters exactly as they appear on your brochure, promotional card or email. The promotional discount will be applied immediately before payment is taken.
If you’re unsure if your order has been processed, please check if you’ve received an order confirmation email from us. This should be sent as soon as you’ve placed your order. If you haven’t received a confirmation email after an hour, let us know and we’ll check this for you.
Payments questions
Croatian Store accepts Visa, Master Card, Maestro, Diners, American Express, Apple Pay and Google Pay powered by Stripe.
We take your security very seriously and have invested in the latest technology which encrypts information as it is sent to us.
Credit and debit cards must be registered to the account address. Card details are checked and verified by a third party and goods are dispatched once authorisation has been obtained.
We’re sorry, we can’t accept payments from a card that’s due to expire within five days of placing your order or payments from pre-paid cards.
We’re sorry, it’s not possible to pay with a gift card. We are disabling this option until further notice.
Edit a saved card
Simply go to ‘My Account’ and select the option ‘Payment methods’. Choose the card that you want to update and you will see the ‘Edit Card’ screen.
Deleting a saved card
Simply go to ‘My Account’ and select the option ‘Payment methods’. Choose the card you’d like to delete, and select the ‘Delete Card’ option. This will be removed from your account immediately.
This happens if the billing details entered when placing your order do not match the details on the card used. Please double check that there are no spelling mistakes and all details match the card before checking out.
Some banks require further security checks before allowing a card payment to be processed. If your card payment is declined at the checkout, please contact your bank directly who will be able to advise you further.
Check if you’ve received an order confirmation email from us. This should be sent as soon as you’ve placed your order.
If you haven’t received a confirmation email after an hour, let us know and we’ll check the status of the payment for you.