Shipping Policy
Thank you for visiting and shopping at Croatian Store. Following are the terms and conditions that constitute our Shipping Policy.
Shipment processing time
All orders are processed within 1-3 business days. Orders are not shipped or delivered on weekends or holidays.
If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.
Shipping rates & delivery estimates
Shipping charges for your order will be calculated and displayed at checkout.
Express delivery / Overnight Delivery Service
We will prioritise Express delivery orders against any other shipping method available. At the moment we are unable to guarantee next business day delivery, please allow 1-3 business days for your order to ship. However, we are still shipping all your orders on overnight basis, so they should not be in transit longer than usual.
The price of this service is €7.99.
Frozen delivery
Frozen products will be delivered in special thermal insulation packaging that will keep your order chilled for up to 30h.
Please note that we cannot guarantee that your orders will arrive deeply frozen. In case your products arrive defrosted, we advise keeping them refrigerated in original packaging and consumed within 24h after taking them out of the insulation packaging.
Couriers cannot guarantee overnight delivery to remote areas. If you place an order for frozen products we are not going to be able to guarantee that the products will arrive in satisfactory condition.
Frozen orders will be delivered once a week, only for County of Dublin.
Pick up in store
You can pick up the orders yourself. Information on the location of our store and opening hours can be found here.
Free Shipping
For all orders over 50 € delivery is free. Valid only for shipments up to 30 kg.
Shipments over 30kg are very rare, and if they happen, our Support Team will contact you and inform you about additional delivery details. Thank you for your understanding.
Saturday delivery
We are disabling this option until further notice.
Delivery during weekends and holidays
Please note that postal and courier services do not work during these days and that delivery of your order will take more time in these periods.
Any perishable (frozen and refrigerated) items will not be sent on Fridays in order to avoid being in transit for longer than our insulation keeps them cool. Perishable orders that we receive from Thursday after cut off time will be sent on the following Monday for delivery on Tuesday.
Express delivery / Overnight Delivery Service
We will prioritise Express delivery orders against any other shipping method available. At the moment we are unable to guarantee next business day delivery, please allow 1-3 business days for your order to ship. However, we are still shipping all your orders on overnight basis, so they should not be in transit longer than usual.
The price of this service is €7.99.
Frozen delivery
Frozen products will be delivered in special thermal insulation packaging that will keep your order chilled for up to 30h.
Please note that we cannot guarantee that your orders will arrive deeply frozen. In case your products arrive defrosted, we advise keeping them refrigerated in original packaging and consumed within 24h after taking them out of the insulation packaging.
Couriers cannot guarantee overnight delivery to remote areas. If you place an order for frozen products we are not going to be able to guarantee that the products will arrive in satisfactory condition.
Frozen orders will be delivered once a week, only for County of Dublin.
Pick up in store
You can pick up the orders yourself. Information on the location of our store and opening hours can be found here.
Free Shipping
For all orders over 50 € delivery is free. Valid only for shipments up to 30 kg.
Shipments over 30kg are very rare, and if they happen, our Support Team will contact you and inform you about additional delivery details. Thank you for your understanding.
Saturday delivery
We are disabling this option until further notice.
Delivery during weekends and holidays
Please note that postal and courier services do not work during these days and that delivery of your order will take more time in these periods.
Any perishable (frozen and refrigerated) items will not be sent on Fridays in order to avoid being in transit for longer than our insulation keeps them cool. Perishable orders that we receive from Thursday after cut off time will be sent on the following Monday for delivery on Tuesday.
Further inquiries
Many more details and answers available get in touch with us through email: support@croatianstore.ie
Feel free to contact designated couriers directly for tracking inquiries using your booking reference, as they will be able to provide detailed info for you as well.
Return & Refund Policy
If you are not entirely satisfied with your purchase, we’re here to help.
Returns
You have 14 days to return an item from the date you received it.
To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in the original packaging. Your item needs to have the receipt or proof of purchase.
Refunds
Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.
If your return is approved, we will initiate a refund to your credit card (or original method of payment).
You will receive the credit within a certain amount of days, depending on your card issuer’s policies.
Shipping
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are nonrefundable.
If you receive a refund, the cost of return shipping will be deducted from your refund.
Contact Us
Many more details and answers available get in touch with us through email: support@croatianstore.ie
100%
Satisfaction
We are working toward 100% customer
satisfaction, so your opinion is very
important to us.
Card authentication and
3D Secure power by
Stripe.
Express
Delivery
All orders will be processed within
1-3 business days and
deliverd as quickly as possible.
Free
Shipping
On all orders over 50 €.
We ship orders throughout
Ireland.
100%
Satisfaction
We are working toward 100% customer satisfaction, so your opinion is very important to us.
Express
Delivery
All orders will be processed within 1-3 business days and deliverd as quickly as possible.
Card authentication and 3D Secure power
by Stripe.
Free
Shipping
On all orders over 50 €. We ship orders throughout Ireland.